care first - Case Study
Industry leader in Employee Assistance Solutions expands with strategic software development
Care first utilises bespoke software development as part of a modern business strategy that takes their company to the next level.
Background
Care first is an industry leader in Employee Assistance Programmes. Their Specialist People Management tools enable companies to maintain wellness in their business and encourage employees to reach their maximum potential. In doing so, businesses are rewarded with a supported, and more productive, workforce.
Care first was founded in 1994 during a transitional time for many businesses. Post the advent of the World Wide Web, industries were exploring the reach of online portals and discovering the rewards that a strong web strategy could reap for an expanding business.
Najeeb understands the importance and the critical and exacting nature of our business and he has guided us through new technologies, enhancing our service delivery and achieving and maintaining our place at the forefront of employee assistance.
Lesley Davidson
OPERATIONS DIRECTOr
Key Benefits
- Evolves with your business
- Cost effective in the long term
- Repeat testing ensures reliability
- Gain oversight of your business
- Simplifies your administrative processes
- Keep one step ahead of competitors
What We Did?
We discussed Care first’s requirements to understand their goals, current systems and the central tenets of their business.
Any software produced had to work seamlessly alongside their existing technologies to share information quickly and completely confidentially.
Initially, we provided an online portal for external counsellors to submit reports electronically, replacing Care first’s outdated paper-based system.
With this in place, our software team developed an online portal for web counselling services. In the application, counsellors could take notes, securely record information, promptly share and escalate crucial cases. This vastly reduced their administrative processes. Another vital element was reporting that demonstrated the employee uptake of their EAP and counselling services to Care first's clients.
Bespoke software development should be an essential consideration in all business expansion. With an understanding of its benefits, it is far easier to recognise how and where it can offer improvement. Through a close working relationship and understanding of their company vision, the specialised software we provided Care first helped them to go from a start-up to an industry leader.
Why Us?
Over 20 years ago our Managing Director, Najeeb, wrote a bespoke software solution that assisted Care first in providing a telephone Employee Assistance counselling service.
After the initial success of the software, professional trust was established and the working relationship with Najeeb flourished. When Najeeb joined our company, Care first came with him.
Once Care first began considering how to further expand its service provision and take their business to the next level, Najeeb was one of their primary contacts for both technical expertise and using his specialist knowledge to support their progressive business development.
