IT support that is Fast, Human, Accountable.
Our friendly, expert team keeps your business running smoothly with proactive monitoring, fast issue resolution, and a hands-on IT support service.
We prevent issues before they arise and resolve them quickly when they do, ensuring your business stays secure, efficient, and focused on growth.
Q3 2025 Statistics
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What's included in our IT support service
Our premium IT support service is designed for businesses whose technology is mission-critical and who need increased levels of support and faster response times. Included in the fixed monthly cost is:
Unlimited
Remote Support
Unlimited
Onsite Support
Unlimited
Extended Hours Support
Unlimited
24 / 7 Emergency Support
Keeping your business secure
User, Access & Licensing Review
Monthly review of user accounts and licensing to ensure leavers are removed and privileged access rights are configured appropriately.
Patch & Endpoint Management
Regular operating system and application patching across devices, ensuring updates are applied promptly, with oversight of endpoint protection coverage.
Periodic Security Reviews
Periodic reviews of your Microsoft 365 environment and IT estate to check alignment with common security standards and highlight any gaps.
Policy & Survey Support
Light-touch guidance on IT policies and help with straightforward customer security questionnaires. For more advanced governance, risk, and compliance requirements, our dedicated GRC service is available.
IT Estate Management
Proactive management of your IT estate is key to keeping it running smoothly so that it can support the business. To ensure it continues to run optimally, we undertake a range of ongoing tasks and activities, including but not limited to:
IT Strategy & Future Planning
IT Strategy & Roadmap
Development of an IT strategy that reflects your business plans, supported by a roadmap highlighting major projects, warranty expirations, and key decisions.
IT Solution Architecture
Requirement-driven design and planning, for example, advising on IT requirements for opening a new office.
Procurement & Renewals Management
Procurement
Competitive pricing and credit accounts through our vendor relationships, with global delivery and configuration capability.
Renewal Management
Proactive tracking of renewals including domains, SSL certificates, accreditations, hardware warranties, and software licensing, with up to 90 days’ notice.
Quarterly Service Reviews
Every quarter, we will meet with you to review service performance, discuss key metrics, and agree priorities for the coming period. This ensures alignment with your business objectives and gives you a clear view of where IT is heading.
Our IT Support helps your Business
For a simple, fixed monthly cost, we take care of everything - keeping your systems secure, your team productive, and your business running smoothly.
In 2024, we made the decision to transition to Gather. The onboarding process was smooth and efficient, with the Gather team taking the time to thoroughly understand our business needs and how best to support them. Now, several months into our partnership, we can confidently say that exceptional customer service is at the core of what they do. Their response times are outstanding, and they go above and beyond to resolve any issues, following up to ensure everything remains on track.
Why choose Gather for IT Support?
The BIG Red Button
Get Urgent Support, Instantly
Faster more Reliable Support
Security & Compliance , Built In
IT that GROWS with your business
Simple, Transparent pricing
If you have unique needs, let’s talk. We’re happy to discuss how we can support your business.
Switching IT providers is hard... or is it?
How we make switching easy
We know that changing IT providers can feel overwhelming. What if something goes wrong? Will it cause downtime? How much work will it take?
That’s why we’ve designed a streamlined onboarding process where we do the heavy lifting for you ensuring a smooth, seamless transition with zero disruption to your business.
Our proven onboarding process
Trusted. Certified. Proven.
We back our service with industry-leading credentials so you know your business is in safe hands.
ISO 27001 Certified
Microsoft Solutions Partner
Great place to work Certified
Cyber Essentials Plus
Ready to take your IT to the Next Level? Let's Talk...
the support you deserve fast, human, and reliable.
