your specialist IT departmeNT

Managed IT Services

The Gather Technology team is your specialist, outsourced IT department, with a knowledgeable, dedicated and responsive team of experts on hand whenever you need them.

Our Managed IT service supports all ongoing aspects of your IT, from cloud-based platform security and optimisation right through to hardware, delivered within an agreed framework and price structure, and complying or exceeding industry and government best practice standards.

Our cutting-edge systems and processes mean that we can access your devices and software remotely and seamlessly from our offices, where our team are available whenever you need them to help you.

And because no-one likes unexpected bills, our managed IT service is delivered within a simple monthly, fixed price agreement, with no long-term commitment.

Trust your Microsoft
Gold Partner

Common challenges typically include compliance and cyber security, downtime as a result of hardware problems or software issues, cloud computing performance, along with setting up new users, logins and dashboards.

Plus, as a Microsoft Gold Partner, you can rest assured that your Microsoft systems which underpin your business are in the safest hands. This is the highest level of certification available to Microsoft partners, and only a small percentage of partners around the world have Gold level status.

Industry experience to better support you

With extensive experience of working with customers from numerous industry sectors, and especially professional services such as accountancy, legal services, financial services, insurance and media, the Gather Technology team understand the specific issues faced by your industry – and in many cases will have already resolved similar issues previously.

This means we can hit the ground running right from the outset and provide relevant and quality advice and support almost instantly.

For mission critical issues we pride ourselves on the speed of our customer service and aim to respond to customers’ needs within 1 hour for the most urgent issues, and within 4 hours for all normal queries. (Click here for more information on our Service Level Agreement)

Frequently Asked Questions

Managed IT services is the term given to outsourcing your IT requirements to a specialist company, who will then look after all your IT support on your behalf. Thanks to advances in technology, much of this work can be conducted remotely, with a full record of all work undertaken visible via a client portal interface.

Every company’s needs will be slightly different, which is why most IT specialists will conduct an audit to understand which challenges your business faces, and from that create a bespoke plan to work from. This will usually include a combination of looking after a company’s hardware and software, as well as helping with downtime from issues with key applications and cloud-based systems. There will also be an element of on-demand troubleshooting, as well as scheduled updates and installation of new equipment as required.

One of the key benefits of outsourcing your IT to a specialist IT company is that you have considerably more expertise and resources available than relying on a smaller in-house team, or person. This means we can deploy as much resource as is necessary to deal with any requirements you may have. In this way you can rest assured that your IT department will be exactly the size it needs to be at any given time, without the large overhead that maintaining such a large team internally would come with. Another benefit is that our team will have extensive experience of solving typical problems that you might face and will be able to advise you on best practice approaches that will ensure you stay as productive and secure as possible.

Without a managed IT service partner, the effectiveness, productivity and security of your business are all down to you and your internal team. We’re guessing you’re not experts in IT, and even if you were, you still have your day jobs to focus on. Any issues with systems crashing, loss of data, security breaches, and compliance issues will all have to be dealt with around other priorities, which means it could be too late when they are finally prioritised. By partnering with a specialist like Gather Technology, you can rest assured that all your IT systems and infrastructure are being looked after by a team of highly experienced and qualified experts. Plus, whenever you have a problem, we’ll be there straight away to help you resolve it - and take steps to ensure that it doesn’t happen again.

At Gather Technology we pride ourselves on our quick response to client issues, and it’s not too far a stretch to say that in many cases our response is instant. As a result, we don’t often have recourse to rely on our Service Level Agreement, but in case you’re wondering what it is, we’ve outlined it in the table below:

Incident Type	Remote Response	Onsite Response
Critical e.g., All systems not working for business	1 hour	same day
High Priority e.g., Email not working for entire business	2 hours	same day
Normal Priority e.g., Computer for one user not working	4 hours	within 2 days
Change Request e.g., New user setup.	4 hours	within 3 days

Our Values

Our values guide our decision-making and underpin our culture. They inspire the solutions we produce, the services we provide and the people we employ.

Positivity

We’re passionate about what we do, and pride ourselves on knowing our market inside out. We bring a can-do attitude and an open mind to every project.

Humility

We’re committed to continual improvement. That means admitting to our mistakes, learning from our experiences and taking the time to appreciate one other.

Responsibility

We’re accountable for our actions and focused on finding solutions. Whatever the challenge, we’ll tackle it head on.

Integrity

We mean what we say, and say what we mean. Straight talking and straightforward, we keep things simple so we can focus on the job in hand.